Download or read book The V-Model of Service Quality written by Grafton Whyte and published by Emerald Group Publishing. This book was released on 2018-10-18 with total page 157 pages. Available in PDF, EPUB and Kindle. Book excerpt: The V-Model of Service Quality offers a powerful tool for measuring service quality. This book grounds the theoretical interventions in data drawn from case studies in the Sub-Saharan African context to make the models applicable to both researchers and working managers.