Download or read book Wendy Leebov's Essentials for Great Patient Experiences written by Wendy Leebov and published by AHA Press. This book was released on 2008 with total page 148 pages. Available in PDF, EPUB and Kindle. Book excerpt: If you're looking for simple tools and techniques to create a more fulfilling environment for staff and patients, this book contains the answers. It is filled with exercises, checklists, meeting plans, question guides, scripts, and coaching techniques that will help bring control and humanity back to caregivers and patients. It enables everyone to deliver the exemplary care patients' deserve.