Download or read book What is Six Sigma Process Management? written by Rowland Hayler and published by McGraw Hill Professional. This book was released on 2005-06-16 with total page 130 pages. Available in PDF, EPUB and Kindle. Book excerpt: Two leading experts reveal the key concepts and techniques behind Six Sigma Process Management Six Sigma Process Management (SSPM) is a structured set of tools and techniques to help executives and teams continually address their customers' expectations. What Is Six Sigma Process Management? explains the SSPM methodology, helping business leaders determine which efforts will most positively impact on their customers, employees, and shareholders. SSPM provides a system that guides leaders on what to improve first and how to establish a portfolio of the best improvement efforts in their business. The book also offers: Insights on process management, including identifying critical customer process metrics Guidelines to improve customer satisfaction by identifying customer-seen failures Ways to enhance overall business improvement strategy Insights on how future SSPM developments can address modern business challenges