Download or read book Why Didn't You Say That in the First Place? written by Richard Heyman and published by John Wiley & Sons. This book was released on 1997-04-29 with total page 214 pages. Available in PDF, EPUB and Kindle. Book excerpt: Ever get the feeling that your coworkers don't understand you? Misunderstanding through poor communication is rampant in theworkplace, yet most workers just shrug their shoulders and acceptmisunderstanding as a fact of life. In Why Didn't You Say thatin the First Place?, the author offers a path to clearcommunication by demonstrating how we can always reach full mutualunderstanding with others by using the power of plain talk in asystematic way. You'll discover: * Why nobody understands you * Why misunderstanding is normal * The power of strategic talk * Communicating when understanding is critical It is full of anecdotes, illustrations, sample conversations, andchecklists to show readers how misunderstandings can be preventedin everyday settings.