Download or read book Your Customers' Perception of Quality written by Baboo Kureemun and published by CRC Press. This book was released on 2011-04-25 with total page 216 pages. Available in PDF, EPUB and Kindle. Book excerpt: Providing the insight and tools needed to improve the perception your customers have about the quality of your product or service, Your Customers' Perception of Quality: What It Means to Your Bottom Line and How to Control It introduces a ground-breaking model for measuring the impact of quality perception on your bottom line. Allowing you to look