A Guide to Customer Service Skills for the Service Desk Professional

A Guide to Customer Service Skills for the Service Desk Professional
Author :
Publisher : Cengage Learning
Total Pages : 544
Release :
ISBN-10 : 1285063589
ISBN-13 : 9781285063584
Rating : 4/5 (89 Downloads)

Book Synopsis A Guide to Customer Service Skills for the Service Desk Professional by : Donna Knapp

Download or read book A Guide to Customer Service Skills for the Service Desk Professional written by Donna Knapp and published by Cengage Learning. This book was released on 2014-05-12 with total page 544 pages. Available in PDF, EPUB and Kindle. Book excerpt: A GUIDE TO CUSTOMER SERVICE SKILLS FOR THE SERVICE DESK PROFESSIONAL, the definitive service desk text now available in a fully revised fourth edition, teaches technical professionals the skills and work habits needed to successfully interact with customers and achieve job satisfaction. Each chapter describes a specific business skill, soft skill, or self-management skill required to deliver effective technical customer support while providing proven, how-to techniques for mastering that skill. Research and references have been updated in each chapter, and the latest ITIL vocabulary and concepts are reflected throughout the text. Important Notice: Media content referenced within the product description or the product text may not be available in the ebook version.


A Guide to Customer Service Skills for the Service Desk Professional Related Books

A Guide to Customer Service Skills for the Service Desk Professional
Language: en
Pages: 544
Authors: Donna Knapp
Categories: Computers
Type: BOOK - Published: 2014-05-12 - Publisher: Cengage Learning

DOWNLOAD EBOOK

A GUIDE TO CUSTOMER SERVICE SKILLS FOR THE SERVICE DESK PROFESSIONAL, the definitive service desk text now available in a fully revised fourth edition, teaches
A Guide to Customer Service Skills for the Help Desk Professional
Language: en
Pages: 408
Authors: Donna Knapp
Categories: Business & Economics
Type: BOOK - Published: 2004-11 - Publisher: Course Technology

DOWNLOAD EBOOK

This detailed look at the "soft" skills needed to succeed as help desk professional will provide students with proven customer support techniques for the workpl
A Guide to Service Desk Concepts
Language: en
Pages: 416
Authors: Donna Knapp
Categories: Computer industry
Type: BOOK - Published: 2013-02-14 - Publisher: Thomson South-Western

DOWNLOAD EBOOK

Translate technical expertise into an effective career in computer user support with the help of Knapp's A GUIDE TO SERVICE DESK CONCEPTS, 4E, International Edi
Mastering Professional Help Desk Skills: A Comprehensive Guide for Customer Service Excellence
Language: en
Pages: 133
Authors: Gerard Assey
Categories: Business & Economics
Type: BOOK - Published: 2024-03-11 - Publisher: Gerard Assey

DOWNLOAD EBOOK

‘Mastering Professional Help Desk Skills: A Comprehensive Guide for Customer Service Excellence.’ is a comprehensive book designed to empower help desk prof
Customer Service
Language: en
Pages: 544
Authors: Robert W. Lucas
Categories: Customer services
Type: BOOK - Published: 2009 - Publisher:

DOWNLOAD EBOOK

"Customer Service, 4/e" by Lucas features how-to topics for the customer service professional. It covers the concepts and skills needed for success in business